The Westin Palace, Madrid

Plaza de las Cortes, 7, Madrid, 28014, Spain   •   Local Time:     •  Phone: (34)(91) 3608000  

FREQUENTLY ASKED QUESTIONS

Where can I park my car?

The Westin Palace, Madrid offers an underground car park. Booking in advance is possible through our reservations department, email  us» . The costs will be €38,77 per car/per day.

If you wish you can use Google Maps here »

 

How many people fit in each room and which is the cost of an extra bed?

Basic room types (Deluxe, Premium, Executive & Premium View) can fit up to a maximum of 3 people. Existing beds in all basic rooms can fit up to a maximum of 2 people, so if there are 3 people, the 3rd one will need and extra bed.

All Suites, except 2 Junior Suites can fit up to a maximum of 4 people in each room. Existing beds in all suites can fit up to a maximum of 2 people, so if there are more than 2 people in the room you will need to take an extra bed for the 3rd and 4th person.

Rates for each extra bed: €55 including VAT per day.

 

Baby cot / Crib

Baby cot will be provided for free (from 0 to 2 years old maximum).

To reduce the risk of SIDS (sudden infant death syndrome) the hotel will not provide any kind of blanket pillows and bumper pads with the baby cot.

 

How much does breakfast cost?

Full Buffet Breakfast: €38 per person.

Continental Breakfast: €25 per person.

Our breakfast will be served daily from 7.00 am until 11.00 am at La Rotonda Restaurant from Monday to Sunday.

 

Where do I find La Rotonda Restaurant menu and book a table?

You can get all the menus and different promotions by clicking on the following link. You will also be able to book a table at La Rotonda Website »

 

Is it possible to store my luggage at the hotel after check out?

Of course it is possible to store your luggage after check out until you will leave the hotel.

 

Is it possible to check in before 3 pm or check out after 12pm?

Arrivals earlier than 3 pm are subject to additional charges, if you wish to hold your room guaranteed for early check-in, you should make your reservation for the previous night as a pre-register with an additional full night charge, otherwise, it will be subject to availability at check-in time.

Departures later than 12 pm are subject to additional charges. If you wish to check out later than 12 pm, please ask our front office staff and they will check if it is possible depending on our occupancy.

Check-in and check-out times:

Check-in: From 2 pm
Check-out: Until 12 pm

 

I haven´t received a booking confirmation...

Please contact our reservation department at +34 91 360 7777 or email us ». Of course we will send you a booking confirmation immediately.

You can also resend yourself the confirmation again by clicking on the link below and providing your last name and confirmation number:

http://www.starwoodhotels.com/westin/reservations/index.html

 

How can I handle the costs of a reservation?

Please use our authorization form which you can download here »